Request account and data deletion

1. Send an email from the address linked to your Torra account to support@nectorra.com.
2. Use the subject line: Account deletion request.
3. Include your full name, phone number, and the country where you use Torra so we can verify the account.
4. If you are a seller or provider, include your business/display name and any active listing links you want us to identify.

We may ask you to complete a verification step before deleting the account so that no one else can delete your data without authorization.

We aim to acknowledge account deletion requests within 7 days and complete verified deletion requests within 30 days, unless a longer period is required for legal, security, fraud-prevention, payment, tax, dispute, or regulatory reasons.

• Account profile details such as name, email, phone number, profile photo, saved preferences, and account settings.
• Saved listings, wishlist entries, device tokens, notification preferences, and non-essential in-app activity linked only to your account.
• Seller/provider profile content and draft or inactive listings where we do not need to retain them for legal, safety, fraud-prevention, or dispute reasons.
• Messages and support records that are not required for active disputes, safety investigations, legal compliance, or transaction records.

• Transaction, payment, subscription, tax, invoice, and accounting records may be retained where required by law or financial compliance obligations.
• Records connected to fraud prevention, abuse reports, trust and safety reviews, chargebacks, disputes, or legal claims may be retained while the issue remains active and for a reasonable limitation period afterward.
• An irreversible deletion/audit record may be kept to prove that your request was processed and to prevent unauthorized account recreation or abuse.
• Content already shared with other users may be removed from public view where possible, but copies that users already received or records held by third-party processors may follow their own retention schedules.

Once deletion is complete, you may lose access to your Torra account, seller/provider tools, messages, saved listings, active listings, and related account features. If you return to Torra later, you may need to create a new account and submit any required verification again.

For questions about deletion requests, email support@nectorra.com.